Is workplace conflict becoming toxic?
In conflict management, often the two (or more) parties at odds have become so emotionally invested in their position or belief that they are unable to view the issues objectively. This conflict can spread to infect an entire department, division or company, derailing productivity and profitability along the way. Our advisors can help mediate the problem.
Organizations that are experiencing major change, significant conflict between factions of the company, high turnover
Organizations that have recently experienced a volatile transition
Family businesses in which the family members and/or executives have difficulty managing conflict
Organizations that are experiencing reduced effectiveness or productivity by ongoing conflict
Reduces workplace or family stress to help increase productivity and engagement
Helps mitigate potential for employee legal actions
Helps increase employee morale and reduce turnover potential, refocusing energy toward job responsibilities
Teaches employees ways to handle conflict positively
Manages health care costs by reducing illness/injury exacerbated by stress
Conflict management begins with a neutral, objective party simply listening to all points of view, and gathering information about the root of the conflict and how it grew over time. Different from mediation, which may be part of a legal process, conflict management focuses on using facilitated discussion, sharing insight derived from communication and evaluation tools, emphasizing development of emotional intelligence, and reaching a solution acceptable to both parties. Additionally, conflict management may help the parties improve and increase their ability to communicate effectively with each other, to help prevent recurrence of the same conflict.
AGH’s professionals, including human resource professionals, organizational development consultants, and professional counselors, are experienced in working within organizations to find ways of reducing and managing conflict to improve organizational performance.
Senior Vice President
Org. Development & Family Business Services
Marjorie Engle guides clients and their companies through executive coaching, transition and succession planning, organizational analysis, conflict management, and corporate strategy development. A specialist in assessing and developing family councils, advisory boards and boards of directors, she has extensive experience with family-owned, closely held, and public companies across many industries, as well as with not-for-profit organizations.
Engle serves as associate director of the Kansas Family Business Forum, hosted by Wichita State University’s Center for Entrepreneurship. She holds a certificate in Family Business Advising with Fellow Status from The Family Firm Institute and is a certified coach with Family Business Partners> She is also a certified Change Leader.